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Do you have a refund policy?
What is your shipping time?
How do I know the shipping cost?
If I order an item and decide I would like the same piece to have an extra one may I call or email you to have another one sent to me?
I can not find the answer to a question I have, may I contact you?
How do I know you received my order?
Payment Info?


Do you have a refund policy?
Yes. Our customers are important to us and we care because you count. We want you to be satisfied. You have a 30 day return from the time you placed the order. We will refund the cost of your purchase. We do not refund shipping costs. Refunds are not given until we receive the product back. After 30 days there are no refunds. We must receive an email letting us know that you are shipping it back.

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What is your shipping time?
Generally, your order will be shipped in 2 to 4 business days. It may be slightly longer during peak shopping seasons.

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How do I know the shipping cost?
Shipping will be calculated during the checkout process. It is calculated on the weight of the products ordered.

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If I order an item and decide I would like the same piece to have an extra one may I call or email you to have another one sent to me?
If you do not see it in the web page then it is not available. We choose to carry very few duplicates. This was a tough choice to make, that is why, J.Lee Jewelry is uniquely you. We do not desire to have a hundred ladies wearing the same piece. You have been created unique and we want to enhance your uniqueness not make you a carbon copy. Occasionally we may choose to have the item again but we have selected not to offer it in mass quantities.

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I can not find the answer to a question I have, may I contact you?
Absolutely, please feel free to email or call about your question.

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How do I know you received my order?
You will receive a confirmation email with your order details.

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Payment Info?
We take Visa, MasterCard, American Express, Discover and eCheck--all with the help of PayPal. PayPal is a secure credit card processing environment that you will be redirected to during the purchase process.

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Last Updated: 9 May 2012 09:49:22 PDT home  |  about  |  terms  |  contact
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